CHANDIGARH: Highlighting the Bhagwant Mann government’s resolve toward prompt and accountable public service delivery, Punjab Transport Minister Harpal Singh Cheema on Wednesday announced that the Punjab Transport Department has brought down overall pendency across Driving Licence (DL) and Registration Certificate (RC) services to a remarkable 0.36%, keeping backlog well under the 1% threshold.
Disclosing the details after chairing a state-level performance review meeting through video conferencing, Transport Minister Harpal Singh Cheema said, “The evaluation covered 12 key public services notified under the Punjab Transparency and Accountability in Delivery of Public Services Act, 2018. The review was attended by State Transport Commissioner Parneet Shergill, along with Sub-Divisional Magistrates-cum-Licensing and Registering Authorities and Regional Transport Officers from across Punjab.”
He asserted, “Bhagwan Mann government is committed to ensuring citizen-centric governance where public services are delivered efficiently without unnecessary administrative bottlenecks.”
Giving details of the department’s performance, the Transport Minister stated, “Between January 1 and August 17, 2026, the department received 15,55,958 applications for Registration Certificates, of which only 3,673 remained pending beyond the prescribed timelines, recording a minimal pendency rate of 0.24%. Likewise, out of 2,71,146 applications received for Driving Licences, only 2,871 cases were pending, reflecting a low pendency of 1.06%.”
Highlighting the combined figures, Minister Harpal Singh Cheema added, “Across the combined 18,27,104 applications received for Driving Licence and Registration Certificate services during this period, only 6,544 cases were pending past the designated timeframes, bringing cumulative pendency to just 0.36%. These metrics stand as clear evidence of the department’s sustained monitoring and streamlined disposal mechanisms.”
Directing officials to maintain the same standard of efficiency, the Transport Minister affirmed, “All Licensing and Registering Authorities and Regional Transport Officers must maintain this benchmark of efficiency and ensure that all cases pending beyond the prescribed timelines are resolved on top priority. Officials must continue strict internal tracking at their respective levels to ensure transparent, timely and hassle-free administrative services for all citizens of the state.”
