At Encounter News, we are committed to maintaining the highest standards of responsible journalism, editorial integrity, transparency, and accountability. We recognize the importance of accurate and fair reporting in a democratic society and continuously strive to ensure that all information published on our platform is factual, balanced, and in the public interest.
As an independent English digital news platform based in Punjab, India, Encounter News values the trust of its readers and respects the legal and constitutional rights of individuals, organizations, institutions, and communities. We understand that despite careful editorial processes, concerns or disputes may occasionally arise regarding published content. Therefore, we have established a transparent and structured grievance redressal mechanism to address complaints in a fair, efficient, and timely manner.
This Grievance Redressal Policy is designed in accordance with applicable Indian laws, ethical journalism standards, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Our Commitment to Ethical Journalism
Encounter News believes that journalism must serve truth, accountability, and public awareness. Our editorial team works diligently to verify information through reliable sources before publication. We aim to present news with accuracy, fairness, context, and responsibility while avoiding misinformation, sensationalism, hate speech, or unlawful content.
We also recognize the right of readers and affected individuals to raise concerns regarding content they believe may be inaccurate, defamatory, misleading, offensive, harmful, or legally objectionable.
Constructive feedback and legitimate complaints help us improve our reporting standards and strengthen our editorial practices.
Types of Grievances Covered
A grievance may be submitted if any content published on Encounter News, including articles, images, videos, graphics, headlines, social media posts, or multimedia material:
-
Contains false, inaccurate, or misleading information
-
Defames an individual, organization, or institution
-
Violates privacy or personal rights
-
Includes objectionable, offensive, or harmful material
-
Infringes copyright, trademark, or intellectual property rights
-
Violates applicable laws, media regulations, or court orders
-
Breaches the Information Technology Rules, 2021
-
Violates journalistic ethics or public interest standards
How to File a Complaint
If you wish to report or challenge any content published on Encounter News, you may submit a formal grievance through email.
Contact Details
📧 Email: encounternews.editor@gmail.com
📝 Subject Line: “Grievance – [Article Title or URL]”
To help us process your complaint efficiently, please include the following information:
-
Full name of the complainant
-
Valid contact details (email address and phone number)
-
Clear explanation of the grievance
-
URL or title of the disputed content
-
Date of publication (if available)
-
Supporting documents, screenshots, or evidence (if applicable)
-
Specific action or resolution requested
Anonymous, incomplete, abusive, or misleading complaints may not be considered for review.
Grievance Redressal Process
1. Acknowledgement
Upon receiving a grievance, Encounter News will acknowledge the complaint within 24 to 48 hours through email or other appropriate communication channels.
2. Review & Investigation
The grievance will be reviewed by our editorial and legal team to determine the validity and seriousness of the issue. During this process, we may:
-
Verify facts and editorial records
-
Seek clarification from relevant parties
-
Conduct internal investigation
-
Consult legal advisors when necessary
We reserve the right to request additional information or supporting evidence from the complainant if required.
3. Resolution & Action
Based on the findings of the review process, Encounter News may take one or more of the following actions:
-
Publish a correction or clarification
-
Update or edit the content
-
Add editorial notes or disclaimers
-
Remove the disputed content
-
Reject the grievance if found baseless or unsupported
Appropriate action will generally be taken within 15 working days from the date of receiving the complaint, depending on the complexity and legal nature of the issue.
Grievance Officer Details
As required under applicable digital media guidelines, Encounter News has appointed a Grievance Officer to address user complaints and concerns.
Grievance Officer
Encounter News
479, Surajganj, Nakodar Road
Near Jyoti Chowk, Jalandhar – 144001
Punjab, India
📧 Email: encounternews.editor@gmail.com
🕒 Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Compliance with Laws & Ethical Standards
Encounter News adheres to the following principles, regulations, and ethical frameworks:
-
The Press Council of India guidelines
-
Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
-
Applicable Indian laws relating to media and publishing
-
Principles of fair, independent, and responsible journalism
We are committed to maintaining editorial independence while ensuring legal compliance and respect for public interest.
Editorial Independence & Transparency
Encounter News operates as an independent media platform and does not intentionally publish misleading, defamatory, or unlawful content. Our editorial decisions are guided by journalistic ethics, factual accuracy, and public accountability rather than political or external influence.
While we strive for accuracy at all times, genuine errors may occasionally occur. In such situations, we believe in correcting mistakes transparently and responsibly.
Reader Responsibility
Readers are encouraged to consume and share news responsibly. Opinions expressed in interviews, guest columns, comments, or third-party statements belong solely to the respective authors or speakers and may not necessarily reflect the views of Encounter News.
We also encourage readers to report factual inaccuracies or misleading information to help us maintain high editorial standards.
Contact Us
For grievances, editorial concerns, corrections, or legal communication, please contact:
🌐 Website: Encounter News
📧 Email: encounternews.editor@gmail.com
📍 Punjab, India