Chandigarh, February 27: The Haryana Right to Service Commission has issued directions in the case concerning issuance of a new property ID for Ambala resident Smt. Surjit Kaur. The Commission highlighted the need to make administrative processes more transparent and efficient, after it was found that the complainant’s appeals had been rejected by the First Grievance Redressal Authority (FGRA). Following an interim order on 09.02.2026, the property was finally shown under the authorized category.
The Municipal Corporation, in its earlier response dated 04.02.2026, had stated that the plot was unauthorized. However, after a detailed review, it was clarified that the property is situated on the boundary between village limits and the authorized area. The Commission emphasized that under the Haryana Right to Service Act, 2014, appeals should be disposed of within 30 working days, and that grievances should be addressed at the initial level whenever possible.
Show-cause notices have been issued to the FGRA and another officer who rejected the appeals on 09.10.2025 and 01.12.2025, respectively. Both officers have been asked to explain why departmental action should not be recommended under Section 17(1)(d) of the Act. To compensate for the inconvenience caused to the complainant, the Commission has directed payment of ₹5,000, initially from the Municipal Corporation’s funds, recoverable from the concerned officials as per rules.
The Commission has set deadlines for compliance: the Municipal Commissioner must submit a report by 16.03.2026, while the FGRA must provide an explanation by 09.03.2026. The State Government has reiterated its commitment to strict action against negligent officers, emphasizing that citizen services must be delivered in a timely, transparent, and effective manner.
