Chandigarh : Chief Commissioner of the Haryana Right to Service Commission, Sh. T. C. Gupta, IAS (Retd.), today released the Annual Report for the year 2025-26 in Chandigarh. On the occasion, the AAS WhatsApp Chatbot and AAS Mobile Application were also launched to facilitate citizens.
He said that currently 802 services of 56 departments and organizations are covered under the Haryana Right to Service framework. These include birth and death certificates, domicile certificates, caste certificates, marriage registration, pensions, social security schemes, electricity and water-related services, factory licences, shop registrations, building plan approvals, industrial plots and various industry-related services.
According to the Annual Report, during the financial year 2025-26, more than 2.06 crore applications for notified services were received on the SARAL platform. Out of these, nearly 1.95 crore applications, accounting for 94.71 percent, were disposed of within the prescribed timeline. Around 9.63 lakh applications were delayed, while approximately 1.25 lakh applications remained pending as of March 31, 2026.
He informed that during 2025-26, the Commission also made several important recommendations to departments for simplifying and improving transparency in service delivery processes. These included improving the pre-verification mechanism for domicile certificates, ensuring clear information in electricity bills, preventing indefinite reversion of property ID applications, strengthening tracking systems for distribution of degrees in higher education institutions and ensuring clear communication to beneficiaries of welfare schemes.
Sh. T. C. Gupta said that the Auto Appeal System has transformed service delivery from a citizen-dependent process into a system-driven mechanism. Now, citizens do not need to chase the system in case of delays; instead, the system itself becomes active in favour of the citizen. He added that Haryana’s model is now emerging as a benchmark at the national level. Under the Government of India’s deregulation initiative, it has been identified as a priority reform area, and several states and Union Territories are moving towards adopting similar systems
