Chandigarh: Uttar Haryana Bijli Vitran Nigam (UHBVN) is committed to providing reliable, quality voltage and uninterrupted power supply to consumers. To achieve the goal of ‘Complete Consumer Satisfaction’, the Nigam has launched several ambitious programmes to ensure prompt resolution of consumer grievances.
Sharing more details, a spokesperson of the power utility said that grievances of consumers from Kurukshetra, Ambala, Panchkula, Kaithal and Yamunanagar districts, falling under the Panchkula Zone, will be taken up for redressal at the Zonal Consumer Grievances Redressal Forum, Panchkula, on September 14, 21 and 28.
He said that complaints of consumers from districts under the Panchkula Zone relating to incorrect bills, electricity tariffs, meter security, defective meters and voltage-related issues will be taken up for resolution.
For the settlement of any dispute between a consumer and the Nigam, before submitting a complaint relating to a financial dispute before the Forum, the consumer will be required to deposit, for each month, either the amount claimed or an amount equivalent to the electricity charges payable by the consumer, calculated based on the average electricity charges paid during the preceding six months, whichever is less.
