Chandigarh: The days of long queues and complex bureaucratic processes for Haryana’s Revenue Department services are rapidly fading, thanks to the launch of the Bhu-Mitra WhatsApp Chatbot. This innovative digital assistant is fundamentally changing how citizens interact with the government, making key services instantly accessible from any mobile phone.
Haryana’s Financial Commissioner Revenue, Dr. Sumita Misra, termed Bhu-Mitra as a crucial step toward simple, transparent, and accessible governance. “This chatbot empowers people by bringing government services to their fingertips,” she stated. “With just a few taps on WhatsApp, anyone can get information, lodge a complaint, or check application status anytime, anywhere.”
The Bhu-Mitra chatbot offers five primary services: Revenue Services, Demarcation Services, Lodge Complaint, Know Complaint Status, and Public Information Access. The system operates in both Hindi and English, ensuring user-friendliness for all citizens. The Bhu Mitra chatbot number is 9593300009.
Chief Minister Nayab Singh Saini, who launched the initiative, emphasized that Bhu-Mitra embodies Haryana’s commitment to citizen-centric and corruption-free governance. The system is designed to deliver services quickly and directly to the people, effectively eliminating the need for middlemen.
Dr. Misra explained that a key feature of the chatbot is its automated communication. All updates and responses are shared directly with citizens via WhatsApp and SMS, removing the need for repeated office visits or follow-up calls. This guarantees time-bound, paperless, and transparent service delivery a testament to the state’s vision for a Digital Haryana.
Urging widespread adoption, Dr. Misra stated that the true success of digital governance hinges on active public participation. The Bhu-Mitra chatbot is helping to realize the Chief Minister’s goal of “Digital Haryana, Empowered Citizens” by bringing governance closer to every home.
