Chandigarh: The Haryana Revenue Department has announced the launch of a dedicated Citizen Helpdesk aimed at ensuring time-bound redressal of public grievances related to registration and other revenue services. Financial Commissioner Revenue & Disaster Management Department Dr. Sumita Misra stated that the initiative is designed to eliminate delays, curb malpractice, and make government service delivery more citizen-friendly across the state. The Citizen Helpdesk will function as a single-window platform where residents can lodge complaints regarding delays in token approvals, technical glitches in the online registration system, paperless registration issues, corruption, harassment by officials, or any other malpractice, especially in property registration services.
Citizens can access the helpdesk through two channels—by calling the dedicated landline number 0172-271-1693 or by emailing helpdesk-rev@hry.gov.in. The helpdesk will operate on all working days from Monday to Friday between 9:30 AM and 5:30 PM. Upon lodging a complaint, an auto-generated unique complaint number will be sent to the complainant’s registered mobile number, enabling real-time tracking and ensuring transparency without the need for repeated visits to government offices. The system also introduces strict timelines: if a registration token is not approved within five days, citizens can escalate the issue; once approved, appointments must be booked within ten days or the token will be automatically cancelled; similarly, if the registration process is not completed within twenty days of booking, the token will be cancelled to prevent misuse and ensure efficient utilization of slots.
All complaints registered through the helpdesk are mandated to be resolved within 48 hours, reflecting the department’s commitment to swift grievance redressal. To strengthen accountability, a centralised monitoring dashboard has been introduced, accessible to the Financial Commissioner Revenue and Deputy Commissioners for real-time tracking and timely intervention in case of delays or irregularities. For complaints related to paperless registration, citizens must provide their registration token number for faster resolution. Highlighting the significance of the initiative, Dr. Sumita Misra emphasized that the helpdesk, backed by a 48-hour resolution mandate and digital monitoring, will make the revenue services ecosystem more secure, transparent, and citizen-friendly, while ensuring that delays in public service delivery are not tolerated at any level.
