Delhi: In a move aimed at easing the burden on air travellers, the Union Ministry of Civil Aviation has directed airlines to keep at least 60 per cent of seats on every flight free from selection charges.
The decision follows mounting complaints from passengers about additional fees for choosing seats, with many accusing carriers of imposing hidden costs. At present, airlines often charge extra for preferred seating such as window, aisle, or extra legroom options, leaving only a limited number of seats without added fees.
The new directive, issued through the Directorate General of Civil Aviation (DGCA), seeks to bring greater transparency and fairness to ticket pricing. Officials believe the change will significantly reduce passenger grievances and improve overall travel experience.
In addition to capping seat selection charges, airlines have been instructed to ensure that passengers travelling under the same booking reference are seated together whenever possible. This addresses a long-standing issue faced by families and groups who are often split across the cabin, sometimes leading to uncomfortable exchanges among co-passengers.
The regulator has also reinforced rules around passenger rights, particularly in situations involving delays, cancellations, or denied boarding. Airlines must now clearly display these rights across their websites, mobile apps, ticketing platforms, and airport counters.
Further, carriers have been told to establish transparent and consistent policies for carrying items such as sports gear, musical instruments, and pets—areas that have frequently led to confusion and complaints due to varying rules and charges.
Officials added that airlines should communicate these guidelines in regional languages as well, making them more accessible to a broader section of travellers.
India, now among the world’s largest domestic aviation markets, handles over five lakh passengers daily. The ministry said the latest measures, along with initiatives like affordable airport food outlets and free in-terminal services, reflect its focus on making air travel more passenger-friendly and inclusive.
