Encounter Newspaper is committed to responsible journalism and respects the rights of individuals, institutions, and the public. We strive to maintain accuracy, fairness, and transparency in our reporting. However, if any reader has a grievance related to content published on our website, we offer a clear and time-bound grievance redressal process.
1. How to File a Grievance
If you believe any news article, image, report, or media published on Encounter Newspaper:
- Contains false, misleading, or defamatory information
- Violates privacy or individual rights
- Infringes on copyright or any legal guideline
- Violates the Code of Ethics under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
You can register a complaint by contacting our Grievance Officer:
???? Email: grievance.encounter@gmail.com
???? Subject Line: “Grievance – [Article Title or URL]”
Include the following in your complaint:
- Your full name and contact details
- A clear description of the issue
- The URL or title of the disputed content
- Proof or supporting documents (if any)
- Your expected resolution (correction, removal, clarification, etc.)
2. Grievance Redressal Timeline
- Acknowledgement: We will acknowledge your grievance within 24 to 48 hours.
- Review & Action: Our editorial or legal team will review the complaint and take necessary steps within 15 working days from the date of receipt.
- Resolution: Based on internal investigation, we may issue a correction, clarification, update, or removal of the content.
3. Grievance Officer Details
Grievance Officer
Encounter Newspaper
479, Surajganj, Nakodar Road,
Near Jyoti Chowk, Jalandhar – 144001, Punjab, India
???? encounter.editor@gmail.com
???? Mon–Sat, 10:00 AM – 6:00 PM
4. Compliance & Code of Ethics
Encounter Newspaper adheres to the guidelines and responsibilities outlined in:
- The Press Council of India Act
- The IT Rules, 2021 (Digital Media Ethics Code)
- And general principles of fair journalism and public interest reporting
We are committed to maintaining credibility, accountability, and transparency in all our editorial practices.
If you have any concerns about our reporting, we encourage you to reach out. Your feedback helps us improve and stay aligned with the values of free and responsible journalism.