Chandigarh: In a significant step towards ensuring transparency, accountability, and time-bound delivery of services, a Memorandum of Understanding (MoU) has been signed between the Haryana Right to Service Commission and the Chandigarh Administration for the adoption and use of the Auto Appeal System (AAS).
A spokesperson of the Commission stated that the primary objective of this agreement is to provide citizens with timely and effective services. The Auto Appeal System (AAS), developed by the Haryana Right to Service Commission, is a technology-driven innovation that automatically escalates appeals to higher authorities if services are not delivered within the stipulated time frame. This makes the service delivery system more responsive and citizen-centric.
He further informed that the Cabinet Secretariat of the Government of India has also recommended the adoption of this system by States and Union Territories to improve service quality and promote ease of doing business. In this context, the Chandigarh Administration showed interest in adopting the system, leading to the signing of this agreement.
As per the agreement, the ownership of AAS will remain entirely with the Haryana Right to Service Commission, while the Chandigarh Administration has been granted limited, non-exclusive, and non-transferable rights to use the system. The system will be used strictly for government and public service delivery purposes.
It was clarified that the system cannot be used for any commercial purposes and cannot be shared with any third party without prior permission. Additionally, the Chandigarh Administration will be required to give due credit to the Haryana Right to Service Commission as the source while using the system.
The spokesperson stated that in the spirit of cooperative federalism, the system will be provided to the Chandigarh Administration free of cost. If required, the Haryana Right to Service Commission will also provide technical guidance and consultation. However, any financial or operational responsibility related to its implementation will not be borne by the Commission.
He added that both parties will maintain confidentiality of the technical and administrative information shared under this agreement. The MoU will remain effective for a period of five years and may be extended with mutual consent. In case of any dispute, it will be resolved through mutual consultation, and if required, will fall under the jurisdiction of courts in Chandigarh/Panchkula.
It is noteworthy that the Haryana Right to Service Commission is continuously expanding collaboration with various states and administrative units for the wider adoption of the Auto Appeal System (AAS). Recently, similar MoUs have also been signed with the Government of Tripura and the UT Administration of Dadra & Nagar Haveli and Daman & Diu.
