CHANDIGARH: Finance Minister Harpal Singh Cheema on Thursday announced a series of new digital initiatives under the Pensioner Sewa Portal (PSP), including mandatory Aadhaar-based e-KYC for all registered resident pensioners by December 31, 2026, and a dedicated WhatsApp chatbot facility for NRI pensioners.
Addressing a press conference at Punjab Bhawan, Finance Minister Harpal Singh Cheema said, “The Pensioner Sewa Portal, launched on November 1, 2025, is a flagship digital governance initiative of the Government of Punjab that transforms traditional pension administration into a unified, secure and transparent ecosystem.
Sharing detailed figures regarding the portal’s performance, the Finance Minister said, “A total of 3.05 lakh pension records and 3.50 lakh PPO PDFs have been successfully digitised. Our system has processed a massive volume of requests, including 2,98,993 Jeevan Pramaan Patra (JPP) completions, 1,73,211 KYC applications and 49,663 Leave Travel Concession (LTC) applications.”
Additionally, Minister Harpal Singh Cheema said that the platform has successfully managed 4,250 pensioner grievances, 1,005 treasury or bank change requests, 284 correction detail requests and 7,500 succession death applications.
Highlighting the convenience offered by the portal, Minister Harpal Singh Cheema said that pensioners can view their personal particulars, access online services with a maximum delivery timeline of 21 days and track the real-time status of their applications. “Punjab is redefining pension governance for the nation, with neighbouring states like Haryana exploring our system and Rajasthan receiving a demonstration of this end-to-end paperless ecosystem,” he said.
