Chandigarh: Haryana Chief Minister’s Special Officer (Grievance Redressal), Bhopal Singh Khadri, said that positive results have started emerging following the meeting held recently to review the redressal of grievances received through Jan Samvad, CM Window, SMGT (Social Media Grievance Tracker) and Samadhan Shivirs, as per the directions of Chief MinisterNayab Singh Saini. In this regard, a meeting of nodal officers of the Medical Education and Research and Health Departments was held today, during which special directions were issued regarding the Action Taken Reports (ATRs) on grievances. He said that merely recording action in the grievance redressal process is not sufficient; it is also being ensured that the concerned complainant has actually received relief.
Khadri said that the problems of every complainant who approaches the Chief Minister with a grievance should be taken seriously and efforts should be made to resolve them. The documents of complainants are forwarded to the Chief Minister with the hope and confidence that action will be taken on their grievances. Therefore, nodal officers of the departments must ensure that effective action is taken on complaints and that the complainants receive proper relief.
He directed the nodal officers of the departments to regularly review complaints received through CM Window and Jan Samvad and ensure that the Action Taken Reports of cases where action has already been taken are updated on time. He said that action should not remain limited to merely forwarding a complaint from one office to another; rather, its actual status and resolution should also be closely monitored.
Khadri said that, keeping in view the demands and expectations of the people, the Chief Minister has directed that special focus be laid on the redressal of complaints received through the Jan Samvad and CM Window portals. He directed the nodal officers to take grievance redressal seriously in accordance with this priority of the Chief Minister and make every effort to take each complaint to its logical conclusion.
