New Delhi: Air India has rolled out a major upgrade to its mobile application, integrating new features aimed at providing quicker responses to travellers and deploying localized payment innovations. The primary enhancements focus on delivering contextual assistance during flight disruptions, updating the integrated payment framework, and introducing a more agile, in-house internet booking engine. According to a statement released by the airline on Thursday, the mobile application has already recorded nearly 17 million downloads and manages more than 100,000 active daily users.
The airline’s Chief Digital and Technology Officer, Satya Ramaswamy, stated that the upgraded app will significantly streamline the booking process and enable the carrier to address customer requirements with greater agility. A key functionality introduced in the update is the automated arrangement of support during operational irregularities; in the event of flight delays or cancellations, passengers will now receive targeted hotel accommodation and transport assistance directly via the application’s home screen. Furthermore, the transition to an internally developed booking engine ensures a highly responsive and accelerated user interface for travelers.
Ramaswamy also highlighted the strategic advantages of the new payment orchestration system, noting that it empowers the airline to rapidly deploy India-specific innovations while ensuring operational scalability and complete performance transparency. This technological overhaul is part of a broader, aggressive modernization campaign undertaken by the carrier since its acquisition by the Tata Group in January 2022. Over the last few years, the airline has successfully modernized more than 140 legacy digital systems as it continues its efforts to transition into a highly efficient, digitally forward commercial entity.
